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Talkdesk and Cognosante Case Study

The customer needed a contact center solution that was quick to deploy and could facilitate HIPAA and FedRAMP compliance for partnerships ...

Case Study
Case Study
Brochure
Talkdesk v. inContact

How and why you will win against inContact

Brochure
Brochure
Talkdesk Partner Battle Card

How to identify Talkdesk opportunities

Battle Card
Battle Card
The Talkdesk Advantage: A Visionary Contact Center with an Open Solution

At Talkdesk, we want to be a step ahead of our customer’s needs. We strive to anticipate challenges and to have solution options in ...

Blog Article
Blog Article
The Talkdesk Advantage: A Cutting-Edge Contact Center that is Simple To Use

In today’s real-time economy, having smart, phone-based customer support has become a true differentiating factor. In situations where ...

Blog Article
Blog Article
AppConnect Partner Spotlight – Teleopti

For this month’s AppConnect Partner Spotlight, we’re delighted to be featuring Teleopti , a global provider of Workforce Management ...

Blog Article
Blog Article
Opentalk 2017: Empowering Customers by Design

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk ...

Blog Article
Blog Article
Opentalk 2017: Fireside Chat with Doordash and TechCrunch

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk ...

Blog Article
Blog Article
Article
Talkdesk Tackles Mobile Context

by: Sheila McGee-Smith from NoJitter

Article
Article
Introducing Talkdesk Context for Mobile

Talkdesk is proud to announce Talkdesk Context Mobile , part of the broader Talkdesk Context suite designed to provide up-to-the minute ...

Blog Article
Blog Article
Austin Speakers for Designing Your Intelligent Contact Center Talkdesk Event

The final stop on our 2017 Talkdesk Road Show is Austin, Texas on Sept 13th! Don’t miss out on this chance to learn about the latest ...

Blog Article
Blog Article
NYC Speakers for Designing Your Intelligent Contact Center Talkdesk Event

The 2017 Talkdesk Road Show is off to NYC ! With the customer service industry growing and changing so quickly these days, it’s ...

Blog Article
Blog Article
SpotHero Discusses Designing an Intelligent Contact Center

The Talkdesk Road Show kicked off last month in Chicago to discuss designing the intelligent contact center. We were lucky to have some ...

Blog Article
Blog Article
OTG Consulting Partners with Talkdesk to Provide Cloud-Based Contact Center Software

SAN FRANCISCO, CA.— OTG Consulting , a master agency made up of the industry’s most experienced telecom executives, and Talkdesk ...

Blog Article
Blog Article
How to Set up Custom Storage in Talkdesk

When it comes to being PCI or HIPAA compliant, Talkdesk customers have a couple of different options, but the best one is to set up ...

Blog Article
Blog Article
Talkdesk’s Contact Center Solution Powers Steady Growth at Vonigo

This post was written by our friends at Vonigo . We are always happy to hear Talkdesk customers share their great experience with our ...

Blog Article
Blog Article
How Talkdesk Stays on Top of PCI Compliance

Conversations that take place through Talkdesk are a great way to exchange information, but not all information can be treated the same ...

Blog Article
Blog Article
Chicago Speakers Announced for the Designing Your Intelligent Contact Center Event

The 2017 Talkdesk event, Designing Your Intelligent Contact Center, kicks off in Chicago next week! We’ve been finalizing details about ...

Blog Article
Blog Article
The Talkdesk Difference: Contact Center Integrations

The contact center is the easiest way to connect two people in a real-time, personal conversation, but companies can use the contact center ...

Blog Article
Blog Article
Talkdesk by Role: Contact Center Supervisors

Talkdesk supervisors are in a truly unique spot — they need to be able to track high-level metrics, but still need the ability to ...

Blog Article
Blog Article
Talkdesk Named Call Center Category Leader for 2017 Q3

GetApp just released their Call Center Category Leaders for Q3 2017 , and Talkdesk is among the leaders once again. These rankings list ...

Blog Article
Blog Article
Does Your Call Center Move at the Speed of Customer Expectations?

When it comes to customer expectations, the only constant is change. With new technology and the continued blurring of the business and ...

Blog Article
Blog Article
Have you heard? There’s a new way to partner with Talkdesk

Talkdesk is excited to announce that we are expanding our partnership opportunities. Beyond becoming an AppConnect Partner or becoming an ...

Blog Article
Blog Article
Opentalk 2017: Turning Big Data into Big Decisions

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk ...

Blog Article
Blog Article
Will AI Replace Humans In The Customer Service Industry?

POST WRITTEN BY: Tiago Paiva Tiago Paiva is the founder and CEO of Talkdesk. A customer service rep for Xiaomi Corp. in India. ...

Blog Article
Blog Article
The Talkdesk Difference: Ease of Use

From the very first inception of Talkdesk, there was always a basic idea that drove the direction of our product: other offerings in the ...

Blog Article
Blog Article
Opentalk 2017: Separating the Number From the Noise

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk ...

Blog Article
Blog Article
Talkdesk App Dash Recap #1

Last week, Talkdesk started a brand new journey with five of our AppConnect partners. We held our first ever App Dash — a webinar ...

Blog Article
Blog Article
The CSAT Revolution: How a Traditional Metric is Disrupting Customer Service Standards

This piece was originally written by Ernest Wong for Opentalk magazine. Ernest is the Group Product Manager of Data & Analytics at ...

Blog Article
Blog Article
The Talkdesk Difference: Contact Center Reporting

Today’s customers make important buying decision in split seconds and companies need to utilize real-time contact center reporting to ...

Blog Article
Blog Article
Talkdesk by Role: Contact Center Agents

For customers and prospects in your contact center, agents are the voice of your company. Talkdesk’s goal is to equip those agents with ...

Blog Article
Blog Article
Talkdesk AppConnect

The First Enterprise App Store

Product Literature
Product Literature
Talkdesk Recognized as Contact Center Industry Leader

Data from G2 Crowd’s most recent industry overview named Talkdesk a High Performer based on customer satisfaction and market presence, ...

Product Literature
Product Literature
Talkdesk Custom Integration

Talkdesk gives you the freedom to define how your call center interacts with your internal system. Configure Talkdesk to create objects ...

Product Literature
Product Literature
Talkdesk

Talkdesk is a browser-based contact center solution that provides all the benefits of enterprise call center software, without all the ...

Product Literature
Product Literature
Talkdesk Recognized as Contact Center Industry Leader

Data from G2 Crowd’s most recent industry overview named Talkdesk a High Performer based on customer satisfaction and market presence, ...

Product Literature
Product Literature
Talkdesk Callbar

Callbar is a new way to connect with customers. The agile web application allows users to handle phone calls from anywhere on the desktop. ...

Product Literature
Product Literature
Talkdesk for Desk.com

The Talkdesk and Desk.com Integration makes customer support simple and more efficient as it allows agents to have a more complete ...

Product Literature
Product Literature
Talkdesk for Microsoft Dynamics

Have real-time conversations with customers using Talkdesk for Microsoft Dynamics.

Product Literature
Product Literature
Talkdesk for Pipedrive

By integrating Talkdesk with Pipedrive, with one click, all existing Pipedrive contacts, chats, emails, cases, invoices, etc. will be ...

Product Literature
Product Literature
Talkdesk for Salesforce

Optimized for both Sales Cloud and Service Cloud, Talkdesk for Salesforce can help drive revenue growth and increase customer satisfaction.

Product Literature
Product Literature
Talkdesk for Service Cloud

Leverage Talkdesk for Salesforce to access advanced contact center functionality without ever leaving Salesforce.

Product Literature
Product Literature
Talkdesk for Zendesk

Streamline customer support efforts by adding comprehensive contact center functionality to Zendesk.

Product Literature
Product Literature
Battle Card
Battle Card
Talkdesk vs. Zendesk Talk

Despite a new name and UI, Zendesk Talk is still very much as limited as Zendesk Voice was. The application’s lower price point makes it ...

Battle Card
Battle Card
Talkdesk vs. NewVoiceMedia

NVM’s integration is less robust with fewer standard reports, less automation, and requiring additional manual work or assistance from ...

Battle Card
Battle Card
Talkdesk vs. Interactive Intelligence

Interactive Intelligence has various offerings for both cloud and on-premise call centers - with phone numbers and minutes needing to be ...

Battle Card
Battle Card
Talkdesk vs. inGenius

inGenius Connector provides an integration between traditional, on-premise telephony solutions and Salesforce or Microsoft Dynamics CRM. ...

Battle Card
Battle Card
Talkdesk vs. inContact

While inContact provides multi-channel support via phone, email, and chat, the many different standalone inContact applications are not ...

Battle Card
Battle Card
Talkdesk vs. Genesys

A legacy on-premise solution, Genesys began offering its contact solution in late 2013 after acquiring Angel, a cloud-based contact center ...

Battle Card
Battle Card
Talkdesk vs. Five9

Five9 currently offers three different styles of call center software and is presented in two separate components, an Agent Desktop and an ...

Battle Card
Battle Card
Talkdesk vs. Aircall

Talkdesk vs. Aircall Aircall is better positioned as a virtual phone rather than contact center software. For a team with support or ...

Battle Card
Battle Card

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